FAQs

Everything you need to know for a smooth experience.

How do I place an order?

We make it super easy for you to order 24 hours, 7 days a week via our website. You can also email us at info@potluckcatering.com or give us a call at 604.609.7368. We are in the office 8:30am to 4:30pm, Monday to Friday (excluding statutory holidays).

All orders placed online require confirmation before they will be accepted; confirmation of online orders will only occur Monday to Friday, between 8:30am to 4:30pm. This is important to note if you have placed an order outside of regular business hours or over the weekend.

What are your delivery fees?

Our delivery fees vary according to location and time. Our standard delivery fee is $15 within the Downtown Vancouver area during regular business hours. Deliveries to Burnaby, North Vancouver, and other areas of Vancouver are $25, while deliveries to Richmond, New Westminster, Delta, and Surrey range from $50 to $150, depending on distance from Potluck.

When do you pick up your equipment?

We will make arrangements to pick up catering equipment within 24hrs of your delivery free of charge. If you require a same day pick up service during regular business hours, a $20 fee applies. If you require an after–hours same day pickup up until 8pm, a $100 fee applies.

*Please let us know in advance if special arrangements are required to pick up the equipment. If no one is on site to meet us and multiple trips are required to retrieve the equipment, charges will be applied. Charges will also be applied for any missing or broken items.

Do you include plates, cutlery, napkins etc.?

Yes, all orders can include biodegradable paper supplies for a small fee (eg; plates, napkins and cutlery). Please let us know at the time of ordering if you do not require serving supplies.

Do you have a minimum order amount?

Our minimum order for deliveries Monday to Friday is $75 before taxes and applicable delivery fees. For orders less than the $75 minimum, the delivery charge is $20. For orders on Saturday the minimum is $1000 and Sundays the minimum is $1500

What if I need to change or cancel my order?

We ask that any changes or cancellations to existing catering orders be received by 10:00am the business day prior to your delivery. For orders taking place on the weekend or Mondays, all changes must be completed by 10am Friday. If this is a staffed event, or an order over $1000, all changes must be finalized 3 business days before your event. Any cancellations with fewer than 3 business days are subject to applicable service charges. For orders over $1000 we require a 60% deposit once your order / event has been confirmed. Full payment is due 7 days from the date of your event.

How do I pay for my order?

Once you have confirmed your order we will ask for a credit card. If you are ordering for business we can invoice you or your accounts payable. We will require an IO / PO or your accounts payable email.

Can you cater larger events for 100 people or more?

Absolutely! We offer a wide range of services, from large breakfast buffets to cocktail receptions. For special event requests please contact us.

Can you provide event staff?

Absolutely! Event staff are charged based on a minimum of 5 hours per Potluck staff member. Overtime charges will be applied for any Potluck staff working over 8 hours. Servers / Bartenders are charged at $25 per hour, while Event Supervisors are charged at $30 per hour. If you wish to have your meeting or event staffed please call us.

Do you add a gratuity charge?

A standard 15% gratuity fee will be applied to any catered event that includes event staff. This gratuity charge is applied to food and drink only. Gratuities are shared amongst staff.

Can you provide rentals & liquor licenses?

We are happy to arrange rentals for your event. Charges will be applied for any damaged or missing items. Potluck is also happy to organize any liquor requirements you have for your event. In cases where a Special Occasions License is required, we will give you all the information needed to apply.

For additional information please visit specialevents.bcldb.com

Can you accommodate special dietary needs?

Absolutely! We do our utmost to make sure you and your guests needs are met. Additional charges may apply.

Please note, that for severe allergies such as peanuts, we are not a nut–free facility and therefore cannot guarantee there won’t be cross contamination.

Do you have vegan options?

Yes! Please let us know if you need vegan, gluten free or other special diets and we will do our best to source what you need. Additional charges may apply.

More questions?

If you have further questions about Potluck Catering policies, please feel free to contact us anytime at info@potluckcatering.com or 604.609.7368.